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Computer Services Coordinator-School District

Vacancy: Computer Services Coordinator-School District

(This position is a competitive civil service title and will be subject to future examination)

This is a responsible technical position and involves responsibility for coordinating the installation, maintenance and upgrading of computer hardware, developing specialized software packages, providing training and resolving problems on data processing equipment usage, and related work as required.

Minimum Qualifications:
A. Associate’s Degree in computer science or closely related field plus six (6) months microcomputer support experience; or
B. Completion of one (1) year of study in computer science or closely related field (15+ credit hours) plus 18 months microcomputer support experience; or
C. Two and one-half (2 ½) years’ experience as a Microcomputer support of Help Desk Technician. Additional formal or specialized training (A+, Microsoft certificates, etc.) in microcomputer systems, applications, and networking will be considered; or
D. An equivalent combination of training and experience as defined by the limits of A, B, and C

To apply: Send letter of interest, application and three letters of recommendation to:
Fort Plain Central School District Office
Superintendent of Schools
25 High St.
Fort Plain, NY 13339

Application deadline: Friday, March 10, 2023

Full job description from Montgomery County

COMPUTER SERVICES COORDINATOR – SCHOOL DISTRICT

DISTINGUISHING FEATURES OF THE CLASS: This is a responsible technical position and involves responsibility for coordinating the installation and maintenance and upgrading of computer hardware, developing specialized software packages, and providing training and resolving problems on data processing equipment usage. The work is performed under the general supervision of the Superintendent of the School District with leeway allowed for the use of independent judgment in carrying out details of the work. The incumbent does related work as required.

TYPICAL WORK ACTIVITIES: (Illustrative only)

  • Monitor and respond to Help Desk Service requests; update Help Desk information and report as required;
  • Troubleshoot, triage, and resolve reported computer hardware and software, printer, and network issues;
  • Troubleshoot, triage, and resolve reported audio-visual equipment issues related to computers, Network, computer or network interfaces, or computer or network fed display/presentation devices;
  • Performs new installs, reconfigurations, and overall maintenance of assigned computer resources;
  • Provides user account and permissions support and maintenance including Citrix client Installation and configuration;
  • Initiate the ordering, monitor delivery, and perform installation, as required, of printer, copier, and FAX supplies;
  • As directed, assist in the maintenance of all school district hardware and software inventories;
  • Oversees student aides, as needed;
  • Troubleshoot, triage, and initiate requests for vendor support of reported cell phone, desk phone, and pager issues;
  • Provide E-Mail User accounts and permissions support and maintenance;
  • Perform website maintenance and updates;
  • Provide back-up assistance for the person managing the Network and Server Systems;
  • Follow, document, and assist in the development of departmental policies and procedures;
  • Maintain a level of technical knowledge required to perform job responsibilities;
  • Work on special projects and other tasks as assigned by the Superintendent of Schools

The above examples of duties are intended only as illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL
CHARACTERISTICS: Good knowledge of the operation of microcomputer and network hardware and peripheral equipment; good knowledge of microcomputer and network hardware and software products; good knowledge of security methods and procedures used in a computer system; ability to train user personnel in hardware use and procedures; ability to prepare training and instruction manuals on microcomputer and related network hardware operation; ability to identify and resolve hardware problems and deficiencies; ability to develop computer programs; ability to communicate effectively both orally and in writing; ability to understand and follow oral and written directions; ability to establish good working relationships with others; attention to detail; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS:
A. Associate’s Degree in computer science or closely related field plus six (6) months microcomputer support experience; or
B. Completion of one (1) year of study in computer science or closely related field (15+ credit hours) plus 18 months microcomputer support experience; or
C. Two and one-half (2 1⁄2) years’ experience as a Microcomputer support of Help Desk Technician. Additional formal or specialized training (A+, Microsoft certificates, etc.) in microcomputer systems, applications, and networking will be considered; or
D. An equivalent combination of training and experience as defined above.

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